Frequently Asked Questions
Returns & Exchanges
What is your return policy?
Since all our products are custom-made just for you, we generally don't accept returns or offer exchanges for reasons like wrong size, color, or change of mind. However, we do want you to love your order, so we'll happily replace or refund items if there's an issue with the print quality or if you receive the wrong product.
How do I start a return?
Send a picture of the damaged product and packaging to in**@************ot.com. We will start the return process from there.
Ordering & Payment
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, PayPal, Apple Pay and Google Pay, through our payment provider Stripe.
Can I apply a promo code or gift card at checkout?
Yes! You can enter your promo code or gift card in the designated field during checkout before payment.
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you contact us within 1 hour of purchase, we’ll do our best to accommodate changes or cancellations.
Shipping & Delivery
Where do you ship?
We currently ship across the U.S., EU and select international countries. Shipping options and costs are calculated at checkout. We try to produce in your own country or a country close to you, to minimize shipping costs and polution.
How long does shipping take?
Standard shipping takes 3–7 business days. Expedited options are available at checkout.
How can I track my order?
You’ll receive a tracking link via email once your order ships.
What if my package is lost or delayed?
If your tracking hasn’t updated in 5+ days or your package is missing, reach out to our Support Team and we’ll help resolve it ASAP.
Sizing & Fit
How do I know what size to order?
Each product page includes a size guide.
Do your clothes run true to size?
Most of our pieces run true to size, but we recommend checking individual product descriptions for specific fit guidance.
What if I’m between sizes?
If you're between sizes, we suggest sizing up for a more relaxed fit or down for a snug fit — and always feel free to contact us for help!
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